Delete your HAYAI account
From inside the app (patient accounts)
Profile → Settings → Delete account. It happens immediately and cannot be undone.
Provider and staff accounts
Provider, clinic, hospital and staff accounts are deleted through the form on this page; the in-app button will direct you here.
What is deleted
Patient accounts: the account and its data — the medical file (vitals, medicines, lab results, reports, children), orders, bookings and transactions, insurance policies, AI conversations and their attachments, reviews, favourites, notifications, and every session and QR access grant.
Provider accounts: the account and its sign-in, the facility profile, uploaded identity and licence documents (national ID, syndicate card, certificates, facility licence), ads, job posts, branches, services, products and prices, staff accounts, notifications and every session.
What is kept, and for how long
Nightly system backups keep a copy for 90 days, then it is deleted automatically. Medical records a provider wrote into a patient's file (prescriptions, reports, lab results) stay in that patient's file, because they are part of the patient's medical record, and financial transaction records are kept as long as the law requires.
Cannot sign in?
Leave the email or phone number on the account. We verify you, then delete it. Nothing is deleted straight from this page.
We answer every request within 3 working days, and the deletion is complete within 30 days of confirming who you are.
Or email us at islam@hayaihealthcare.com.